Waves Surfwear Shop

Waves (Poole) Limited
106 Dolphin Centre
Poole
Dorset
BH15 1SY

Telephone: 01202 676556
Email: info@waves-surf.co.uk

Opening Hours:
Monday to Saturday 9.30 to 17.30

Prices:
All prices shown are in GB Pounds (£). Prices are displayed including VAT.

Postage and Packing:
All orders are charged and our standard rate of £4.50 per order.

Delivery:
Delivery times vary between brands, as there are different circumstances for ordering and delivery for each. Your can always check on an individual order if you get in touch with us in the office (01202 676556).
We despatch our products from Monday to Friday for next day delivery. If despatched on a Friday it will arrive on Monday. If a product is not in stock this is when it will take a couple more days to order in. Your can always contact us in the shop from Monday to Saturday 9.30 to 17.30 if you would like to know your order status.
Oakley products are despatched via Royal Mail special delivery, this is a signed for service which is guaranteed for next day before 1pm, except over weekends.

Payment:
All payments will be debited on debit/credit cards to Waves (Poole) Limited at the time of despatch.

Cancellations:
Orders may be cancelled/amended in part or in whole at any time prior to despatch. However, should you decide to cancel your order after it has been sent (within 7 days of receipt), you may return your order for a full refund less return carriage costs. See refunds section below for details. We do not charge a cancellation or re-stocking fee.
As our orders are usually processed within a few hours of receipt we strongly recommend cancellation/amendment notice be given by calling us by telephone as soon as possible. Alternatively notice may be given by email to info@waves-surf.co.uk. If you decide to inform us by email please give as much information as possible, for example your order number, name & address and a contact telephone number if we have any queries.

Refunds:
If you are not totally satisfied with your purchase you may return the item in its original conditions within 7 days of receipt for exchange or a refund.
Only the cost of the goods will be refunded, you will have to pay the return carriage costs unless the reason for return is due to an error on our part where we will also refund the carriage costs.
The goods must be in original condition & returned will full packaging. Credit card refunds will be made on the day we receive the goods back and providing we are satisfied that the goods are in an acceptable condition. Please send back all return with adequate postage insurance to cover the contents. Proof of posting is not proof of receipt.

Complaints:
Should you ever have the need to complain about either our products or us, please feel free to contact us on the details above. In these types of matters it is often best to contact us by telephone in order for us to sort out the problem as quickly as possible for you. If a complaint is raised we will get back to you within 5 working days with a response.

Statutory Rights:
This does not affect your statutory rights

Security:
The customer can place an order safe in the knowledge that all personal information including credit card details are protected by the highest level of encryption using a secure server at secpay.com there is no compromise with security.

Data Protection & Privacy:
No personal details of any kind will be passed onto any other third party.

Feedback:
Waves welcome any feedback from our customers regarding this website and our services. Please use the contact details at the top of the page.